Resolved -
This incident has been resolved.
Mar 9, 18:00 UTC
Monitoring -
Services are stabilizing.
If you were previously unable to log in or update your content, please refresh your browser and try again.
Mar 9, 16:55 UTC
Update -
Service Update: Investigation Ongoing and Partial Recovery.
Our team is working closely with our cloud provider's support team to resolve the infrastructure issue.
Impact:
Logins & Updates: You may currently experience issues logging into the dashboard or pushing new content updates to your screens.
Your Screens: Active players will continue to render content seamlessly and your current playlists will remain on-screen without interruption.
Mar 9, 16:45 UTC
Investigating -
Our Engineering team is currently investigating reports of connectivity issues and performance degradation resulting from our GCP cluster. We will provide another update as soon as more information is available.
Mar 9, 14:25 UTC