On 2023-06-20, we started receiving support tickets from a few clients in Asia describing an issue with screens showing a purple Screenly logo rather than the expected content. A few hours later, we started receiving similar reports from customers in the U.S..
We’ve now narrowed down the issue to a memory issue in
apparmor_parser (used by
snapd), which in turn is causing an Out Of Memory (OOM) situation where Out Of Memory Killer (OOM Killer) shuts down processes. The Ubuntu Core / Snap Team is actively working on resolving the issue and the progress is tracked here.
In the meantime, we’ve instructed all UC16 devices that are online and reachable to hold any future updates.
What we are doing to next